Received eight new zbone rods recently. Trey took the time to review my order and make a few adjustments to make sure I had the right rods to meet my…
Larry Fadaol Lafayette, LA
Products Purchased / Services Used: Zbone
Our rods enjoy a 99.5% flawless performance, but that .5% does exist and we at Kistler want to make sure 100% of our customers are happy with our products.
Here at Kistler, we have proven to the industry that we manufacture the very best fishing rods at the very best value. Therefore, you can relax and know that Kistler Rods will back up your rod purchase with a warranty against manufacture defect or component failure for One, Three or Five years depending on which rod series you choose.
|Warranty Service Plans||
|Years To File A Claim after Purchase||1||1||3||5|
|Online Warranty Claim Form||Required||Required||Required||Required|
|Covers Manufacturer Defect||Yes||Yes||Yes||Yes|
|Covers Component Failure||Yes||Yes||Yes||Yes|
|Covers normal wear and tear||No||No||No||No|
|Proof of Purchase||Required||Required||Required||Required|
|Return Shipping Fee||case by case||case by case||case by case||case by case|
|Prorated Rod Replacement Cost||After 1 year||After 1 year||After 1 year||After 1 year|
If your rod should break during its replacement time period, file an online warranty claim. If it is clear the damage was due to manufacture defect or component failure and after reviewing claim information such as registration, receipt, reason for claim, if you are the original owner then we will repair or replace your rod with a new similar model to get you back on the water as soon as possible. A return shipping fee and/or deductible will apply in some cases, depending on the age of your rod. You might be asked to return your damaged rod to our factory but in most cases we can save you the trouble and money thanks to our efficient VIP system.
The warranty is not intended to cover accidents, abuse, neglect or normal wear and tear. The VIP warranty plans are not meant to be 'replacement insurance' for rods that have outlived their respective warranty period nor is the VIP warranty designed to cover "unknown causes of breakage or damage" after the covered time period respectively. Kistler Rods reserves the right to void any warranty claim. Obviously we can’t cover tailgate, rod locker or clumsy feet damages, so that we can cover legitimate claims for valued customers for years to come.
To process a warranty claim efficiently, please completely fill in the Warranty Claim Information Form below. Within 48 hours (during the work week) our warranty department associate will be in contact with you via email or phone about your warranty claim.
President and CEO